Tags: Check-in/Check-out kiosks, Custom Kiosks, Customer Experience, Full Service / Turnkey Provider, Self-Checkout
8/31/11
 
New York's YOTEL is now using Atos self-service kiosks to allow guests to quickly check in and out. Yotel, a hotel concept inspired by luxury airline travel and Japanese capsule hotels, is made up of rooms called cabins and relies heavily on self-service.
The New York location, the first YOTEL not located inside an airport, has a reservation system fully integrated into the Atos self-service reception kiosks. When guests check-in at the self service desk, their details are cross referenced with the reservation system, allowing payment capability and the issuing of a newly encrypted RFID key card On departure, guests simply insert their key card at the reception kiosk, pay the balance and leave.
"YOTEL is the innovative leader in the hospitality sector, and we are delighted that they have chosen our reception terminals for the recently opened Times Square YOTEL in New York," said Iain Kingsley, senior vice president for Hi-Tech Transactional Services at Atos.
Atos currently has more than 250 machines operating in U.K., which have processed more than 1 million transactions.
"We want to make the arrival and departure process as simple, quick and easy as possible for our customers," said Nigel Buchanan, YOTEL's operations director. "Self-service reception kiosks enhance our customer experience and free up our 'cabin crew' to focus on providing great customer service. The worst welcome for any hotel guest is a queue at reception and endless paperwork to fill in."
Supported by IFA Hotels and Resorts, YOTEL's CEO, Gerard Greene, leads an experienced executive team bringing together expertise from the hotel, travel and leisure industries across the private and public sectors.