Tags: Retail, Self-Checkout
8/24/11
 
IBM has announced that Winn-Dixie Stores Inc. has chosen IBM point-of-sale and self-checkout technology to help with customer service, speed and operational efficiency of 484 Winn-Dixie store locations, and other store formats across the Southeastern United States.
Winn-Dixie, working in collaboration with IBM and SAM Group Inc. — an IBM Business Partner — will implement a network of 6,000 IBM SurePOS 700 systems armed with IBM's SurePOS ACE and Retail Integration Framework software, which are components of IBM's Smarter Checkout solution. Winn-Dixie will also install IBM SurePoint infrared touch displays and SureMark thermal impact printers.
The new technology is expected to improve customer service, speed the checkout process, simplify store operations, and enhance store team member productivity, according to a press release.
"This initiative will allow us to introduce services quickly and seamlessly to improve our guests' shopping experience and will help to support our overall strategy," said Maura Hart, Winn-Dixie group vice president and CIO. "We believe the functionality, reliability and open standards offered by IBM hardware and software will accelerate our innovation, which will enhance our competitiveness, as well as our ability to deliver quality service in our stores."
Based in Jacksonville, Fla., the Winn-Dixie supermarket chain has, in recent years, remodeled nearly half of its stores.
Key to the Winn-Dixie deployment will be the implementation of the SurePOS Application Client/Server Environment, IBM's strategic POS application for grocery and high volume retail, IBM's Retail Integration Framework, which provides a robust retail-optimized infrastructure to enhance and connect store-centered and enterprise-level processes, IBM's Remote Management Agent, which enables pro-active monitoring, asset tracking and problem determination from one local store or an enterprise location, and Lotus Expeditor and Expeditor Integrator, which helps developers integrate applications for use on mobile devices, desktops and kiosks.
In addition, the solution includes SAM Audit Explorer, software designed to enhance system support and provide file integrity monitoring for PCI compliance, SAM Refund software to provide a centralized refund management system, as well as IBM Store Integrator, Store Integrator Graphic User Interface and IBM Data Integration software.