Tags: Bill Payment Kiosks, Customer Experience, Manufacturers, Restaurants
10/19/11
 
Ziosk pay-at-the-table touchscreens are now at each table at every Chili's locations throughout Iowa, as well as in 19 locations in Indiana, 14 in Wisconsin, six in Southwest Ohio, 10 in the Twin Cities and 10 in Kentucky.
The Ziosk, created by TableTop Media, allows restaurant guests pay their checks and leave when they are ready. In Ziosk-featured restaurants, a machine resides on each table and allows guests to not only pay their bills, but also displays featured menu items and enables guests to play games, watch movie trailers, sign up for e-clubs, order desserts, take survey, split checks and calculate tips.
Guests know that their payment information is secure when paying on the Ziosk because their credit card never leaves their hand, said Jack Baum, TableTop Media Chairman.
"Sixty-seven percent of credit card theft takes place in restaurants, but paying on the Ziosk eliminates that security risk like other card readers have done at grocery stores, gas stations and virtually every other industry with credit card payment," he said.
Making the time between ordering and eating pass quickly is another benefit of Ziosk. Guests barely realize they've been waiting for their food when they are interacting with activities such as watching movie trailers, getting show times and tickets for nearby theaters, playing games, taking quizzes, and watching cartoons and reading USA Today, according to Mike Bova, executive vice president of operations, ERJ Dining, LLC. – Chili's largest franchisee and owner of all freestanding Chili's locations in Iowa.
"Having the Ziosk on our tables has been a win for the guests and a win for us," he said. "Guests love to be able to pay their checks when they are ready and have entertainment on the table during their visit.