Tags:
Airport Kiosks,
Check-in/Check-out kiosks,
Mobile,
Mobile Payments
6/15/11
Copa Airlines announced this week that it's making check-in faster and easier for passengers by launching mobile check-in and boarding-pass delivery from
NCR Corp.
Copa travelers can now visit m.copaair.com, a mobile-optimized site, to check flight status and timetables, as well as check in for their flights. An electronic boarding pass is then delivered to their mobile devices, allowing them to bypass the check-in counter and proceed directly to security. NCR, which already provides self-service kiosks for Copa, is also integrating Web check-in capability, so passengers who choose to check in on their PC can then receive a mobile boarding pass delivered to their handsets.
"The launch of m.copaair.com puts Copa Airlines in the forefront of airline mobile Web services in Latin America," Diana Mizrachi-Kopel, director of customer experience for Copa Airlines, said in a press release.
Since deploying NCR mobi-web and NCR mobi-pass in April 2011, customer usage has steadily increased and Copa expects that number to climb.
"Extending check-in to mobile underscores Copa's focus on providing superior customer service to travelers who increasingly want greater convenience and control over their journey," Owen Wild, vice president of marketing, NCR Travel, said in the release. "With the most widely deployed mobile check-in application worldwide, NCR is committed to helping Copa smoothly and seamlessly deliver the best self-service experience to its customers."
